At Stride, we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

What you will be doing

You will lead the strategic direction and execution of customer success initiatives to ensure partner satisfaction and program excellence. You will serve as the senior relationship owner for key clients, providing consultative guidance to maximize fundraising impact and revenue growth. You will oversee a high-performing team, fostering a culture of collaboration and accountability while ensuring compliance and seamless program delivery. 

Additionally, you will collaborate cross-functionally to align campaign strategies and drive continuous improvement in client engagement and operational processes. You will also represent the customer success function in executive discussions and contribute to the overall growth and evolution of Stride’s partner programs.

What Your Day-to-Day Will Look Like

• Act as the primary relationship owner for key partner accounts, ensuring alignment, engagement, and satisfaction throughout the client lifecycle.

• Develop and execute strategic account plans that drive measurable revenue growth and maximize fundraising impact.

• Serve as a trusted consultant to partners, advising on program strategies, optimization opportunities, and long-term sustainability.

• Oversee cross-functional readiness and delivery of client programs, ensuring compliance, accuracy, and high-quality execution.

• Collaborate closely with internal teams, including Marketing, Legal, Finance, Technology, and Operations to ensure seamless program delivery and regulatory adherence.

• Lead regular business reviews and executive presentations with clients, leveraging data and insights to demonstrate program impact.

• Manage timelines, risks, and issue resolution in partnership with internal teams and clients to ensure successful program outcomes.

• Mentor and lead a high-performing team focused on account management, project delivery, and client success.

• Foster a culture of accountability, collaboration, and client-first thinking within the team.

• Contribute to organizational planning and strategic discussions to support growth, partner management, and program evolution.

What You’ll Be Able to Bring to the Role

• Extensive experience in customer success, account management, or client-facing roles, preferably in B2B or professional services

• Demonstrated leadership skills with a track record of building and managing high-performing teams

• Strong strategic thinking and consultative relationship-building abilities

• Excellent verbal and written communication skills, including executive-level presentations

• Proven ability to develop and execute account plans that drive revenue growth and client satisfaction

• Solid project or program management experience, with the ability to oversee complex client engagements

• Proficient in financial modelling and data-driven decision making

• Comfortable collaborating cross-functionally and influencing stakeholders at all levels

Find Your Freedom at Stride:

At Stride, we're all about ensuring our team thrives as a valued member, look forward to:

• Commitment to Diversity, Equity and Inclusion across the employee career journey,

• An Employee Assistance Program where you can access counselling and coaching sessions,

• Focus on talent management, including career and skills development,

• Health & Wellbeing activities,

Candidates who are offered a position will be required to complete pre-employment checks

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.